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Joy Kendi

Joy Kendi

Service Designer
UX Researcher
Product Designer
Service Designer
UX Researcher
Product Designer
Service Designer
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About Me

Artist, Thinker, Creative Doer

I am a Product & Service Designer @ iHub Software Consulting

I am passionate about both technology and design thinking's ability to bring together diverse people to co-create the right solutions and believe this approach can change Africa.

I conduct UX research, facilitate ideation workshops and design sprints, design wireframes and run usability tests.

Testimonials

Services

Design Workshop Facilitation

Service Design

UX Research

Agile Project Management

UX Training

Clients

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Resume

8 Years of Experience

Experience

January 2018 - Current

Design & Projects Lead

iHub Software Consulting

Key responsibilities include: Design Thinking, i.e facilitating design thinking workshops and design sprints, Conducting UX Research, Usability testing, training organizations on the use of Human Centered Design; Facilitating daily scrum, sprint planning, sprint demos and retrospective meetings with clients and the software development team; Process Management and Improvement - Define and manage a well-defined process for design and software project management

December 2014 - December 2017

Agile Project Manager

iHub Limited

Key responsibilities: Facilitating daily scrum, sprint planning, sprint demos and retrospective meetings with development team and clients; Process Management and Improvement; Project Planning and Management; Supporting product owners in managing customer expectations for project deliverables, managing stakeholder communications, grooming and maintaining the product backlog; Issue Tracking, User story tracking and management of Scrum and Kanban boards for projects

Jan 2013 - August 2014

Product Usability & Support Manager

Echo Mobile Ltd

I managed the pipeline of existing clients and helped them with usability issues, collected feedback from them on platform bugs and suggestions for improvement and made recommendations to the development team on changes to improve usability. I supported about 30 organizations in implementing mobile communications in their projects. Some of the organizations I worked with include UNICEF Education team, World Bank Water and Sanitation Program in Tanzania, Poverty Action in Deworming School Children Programs and Kenya Markets Trust in their health and agriculture programs.

Education

JUNE 2019

Service Design

IDEO U

Specialization Course and certification in Human Centered Service Design

APRIL 2019

Human Centered Design

IDEO U

Certification in the principles of Human Centered Design - Insights to Innovation - Ideas to Action

2009 - 2011

BSc. Computer Science

JKUAT

Bachelor of Science Degree in Computer Science

Design Skills

UX Research

Ideation Workshop Facilitation

Service Design

Product Design

Coding Skills

HML5

CSS3

Portfolio

My Best Works
Safaricom Design Thinking Training

Safaricom Design Thinking Training

Design Thinking
War Child Holland – Product Design

War Child Holland – Product Design

Design Thinking
Design Research – Turnkey Africa Ltd

Design Research – Turnkey Africa Ltd

Design Thinking
Product Design – Masoko by Safaricom

Product Design – Masoko by Safaricom

Design Thinking
HCD Workshop – Akili Dada

HCD Workshop – Akili Dada

Design Thinking
Ideation Workshop – Co-op Bank of Kenya

Ideation Workshop – Co-op Bank of Kenya

Design Thinking
Design Research – Fuzu Ltd.

Design Research – Fuzu Ltd.

Design Thinking

Blog

My Diary

Contact

Get in Touch

Nairobi, Kenya

joykendi@gmail.com

Available

Contact Form