War Child Holland have a number of projects in South Sudan focusing on psychosocial support to war-affected children in what they call child-friendly spaces. They invest in a peaceful future for children and young people affected by armed conflict by using creative and involving approaches to learning. One of their innovation projects is looking at improving feedback in the communities they work and in making people aware of the grave violations of international humanitarian law and how to report this. War Child was looking to accomplish this using a digital solution.

To build the best solution, our team used a human centered design approach to identify the main challenges and design a suitable solution for the target users who live in poor conditions where there is lack of infrastructure, network connectivity and electricity.

I was involved in conducting UX research activities and ideation workshops in South Sudan, designing low fidelity wireframes and managing the project delivery of the digital solution using SCRUM.

In the end, together with my team, we were able to create an android application and web dashboard that allows users with very low literacy levels to give feedback using an emoji-based survey, creating illustration-based learning modules to educate the community on human rights violations, and a biometrics based module that is used for participant registration in War Child's programs.

The project is currently being piloted in 3 areas in South Sudan